A little help, a clear answer.
Common questions about your app, your family and your records.
Getting started
Do I need an account?
No. You can start with a complete local tracker on your phone. An email/password account is optional for cloud backup and sharing.
Is the app available to download?
We are preparing the Android and iOS releases. The app page will have store links when they are published.
Does it work offline?
You can log care offline. Shared records need an internet connection to reach other caregivers. Local-only records stay on that phone.
Which languages and units does the app support?
The app includes English, Spanish, French, German and Portuguese. Settings separately controls metric or imperial/US units and regional date formats. This website currently uses English.
Family & sharing
Can parents and grandparents share?
Yes. Optional cloud sharing supports one family with up to eight accounts, including the owner. Everyone can view and edit the family’s structured logs; only the owner manages caregivers.
Can I track more than one baby?
Yes. A family includes all its baby profiles. Use the name and chevron at the top of the app to switch babies; tap the profile picture to edit.
What happens if someone edits a log?
An entry keeps its original publisher even after edits. Writers edit their own separately attributed notes; the family owner can remove another person’s note.
Will Android sync with iPhone?
Both app platforms use the same Firebase project and family-sharing model. Sync requires the same family and an internet connection. The iOS release is still being prepared.
Privacy & your data
Is cloud backup end-to-end encrypted?
No. Phone logs are encrypted locally. Cloud records are encrypted in transit and at rest on Google’s servers using Google-managed keys. Authorised administrators may access cloud records to run and support the service.
How long are cloud logs kept?
The approved policy allows cleanup after 36 months without online use by any current caregiver, with at least 30 days’ email warning. This inactivity cleanup is not active yet. The privacy policy explains the planned behavior.
Read the privacy policy →Can I export my records?
Yes. Export a ZIP backup or a readable weekly/monthly PDF summary from Settings. Exports are not password protected. Import accepts supported ZIP or JSON backups and adds missing records.
How do I delete my account?
Use Delete my account in the app’s Backup & sharing account section, or request deletion by email using our account-deletion page. You do not need to reinstall the app to send a request.
Account-deletion instructions →Troubleshooting
My verification email has not arrived.
Check Junk/Spam, check the account email spelling and try resending from the app. Never share the verification link or your password with anyone.
Why do daily totals look different on another phone?
The same moment is displayed in each phone’s local time zone. Different local midnights can place an entry in different daily summaries.
Why can’t I keep pressing Sync?
Manual sync has a short cooldown to reduce repeated requests. Automatic uploads for new care entries continue independently of that cooldown.
Can a chart tell me whether my baby is healthy?
No. Charts show records and reference curves. They do not diagnose conditions or replace your child’s healthcare professional.
